Return Policy
Last updated: August, 6th 2024
This Return and Refund policy describe how 'Cape-Designs' handle RETURN and REFUND requests
SHIPPING
We do our best to prepare and ship the products with in 3 business days and shipping takes about 7-30 business days depends on the location. Please consider local holidays and weekends where postal employee do not work. Also we take no responsibility for any product damages and shipping delays caused by the Act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow..etc. and delays at local custom and border clearance and law enforcement issues of the shipments.
RETURN and REFUND policy
We do our best to describe the product, size, dimensions and all specifications to avoid the hustle of return. However, we still have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We are not responsible for return cost. All products are sold with FREE SHIPPING in our store except expedited service in the United States, however not all products are returned to United States warehouses. Some of our partners products are required to be returned outside United States warehouses. In most cases products are returned where it was shipped from. Please contact us if you have any questions regarding our policies before placing your order. We are happy to help.
Here is the RETURN Procedure;
- To start a return, you need to contact us at support@cape-designs.com
- To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
- There is no return for digital products once it is paid, send or downloaded
- There is no return for custom porducts such as T-Shirts or Art Works..etc 5 hours after processed payment
- If your return is accepted, you've 2 options;
- We may send you a paid return shipping label as well as instructions on how and where to send your package. The cost of the shipping will be deducted from the original purchase price and you will receive the refund soon as we or our partners receive the product, pass the inspection and accepted. The partial refund will be issued after our shipping cost deducted.
- You may arrange a shipment yourself to the address we provide. You will receive the full refund soon as we or our partners receive the product, pass the inspection and accepted
Products that were sent to us without requesting an approval will not be accepted. We are not responsible for the returns you sent without proper communications.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We offer a full refund or a replacement if packages arrived badly damaged. We also offer a partial refund or a replacement f packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.)
To determine the damaged products, we may ask photos or videos of the item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
Orders not Received
We do not refund or resend an item if the tracking information is valid and shows the order is delievered to the address provided during purchase. If you did not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
Shipping company will attempt to deliver the product several times to the address customer provided. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, customer needs to pick up the package. After some period of time, the product will be returned to our warehouses or our partners warehouses outside United States. After the product return started from local shipping company, unfortunately we take no responsibility if products have been lost.
Incorrect or Missing Products
We have a strict quality control process to avoid sending wrong or missing products before orders are dispatched. However, we offer full refund or replacement for incorrect products. If the customer claim that the product has wrong color, size..etc, we offer a refund and replacement if the proper evidence with screenshots, videos are provided. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
Orders Cancellation
We issue full refund if the order hasn't been dispatched and processed at our warehouses. Once we processed and send the product to shipping company we cannot issue cancellation.
There is a 5 hr window to cancel a custom products such as T-Shirts or Art Works..etc. After 5 hours of processed payment, undortunately there will be no cancellation
Unfortunately, we cannot accept returns on FINAL SALE items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cape-designs.com